Administrators can only change Parent1 or Parent2 email address when NEITHER P1 or P2 have registered their Parent Portal account with a login/password
1. Identify CURRENT parent account Email and status. Verify that P1 and P2 have NOT created an account.
2. Select the EDIT Action button located next to the child's name.
3. In the Edit form, update the P1 Email and/or P2 Email address fields
If the fields for P1 and P2 are not displayed or they are greyed out and cannot be modified in the Edit window, that is an indication that at least one of the parents has already registered an UpBup parent account with and email address and password. Check out this article to instruct parents on how to edit their email address.
4. Scroll to the bottom of the Edit form and select UPDATE.
5. Verify that the email address(es) now appear correctly in the child's record
IMPORTANT: After updating P1 Email or P2 Email, the Provider may want to send/resend Form Requests to ensure that the parents receive an email which includes a unique #Invitation Link# which they will click to access UpBup with a new or updated email address
RELATED ARTICLES:
Requesting an Individual Form
Requesting Enrollment Forms Packet
Add/Change Email for EXISTING parent account